General FAQs for Online Purchases

What are the computer software requirements to purchase and print tickets?

Most browsers already have JavaScript enabled. If yours was disabled, you will need to turn that setting back on. Please visit http://enable-javascript.com for assistance in turning that setting on.

What is the SSL Security for this?

Be assured that all personal and financial data submitted in our store is protected by industry–standard 128–bit SSL encryption, and transmitted securely to servers which adhere to the highest data security standard, as set forth by the credit card industry and verified by independent auditors.

How do I buy a ticket?

When you first enter the store you will be presented with a display of available tickets. You can view a description of the ticket by clicking on the ticket image. If you wish to purchase the ticket, simply select the “Buy Now” button and you will be brought to the details screen for your ticket where you may select the quantity you wish to purchase.

How do I use my Promo Code?

You may enter a promo code in the top right corner of your screen in a field defined Promo Code. Press ENTER or click the GO button to proceed. If the promo code was successful, your promotional ticket offers will appear for selection.

Why can't I see certain parts of the application? I am unable to see the Continue, Add to Basket, Back, or Checkout button.

Please adjust your screen resolution. You can do this by right clicking on your desktop, selecting “Screen Resolution” or “Display Properties” and adjusting the resolution to at least 1024 X 768.

When I select “Buy Now”, why does the screen keep loading and/or nothing happens?

Security settings set too high can prevent you from purchasing. Higher security settings are sometimes used in the following:

Work or public computer.
AOL Internet Browser.
Computer with security protections such as “Nanny Guard”.

How do I print my ticket(s) at home?

Print@Home technology allows you to print your tickets from your computer printer, or display the barcodes on your smart phone and go straight to the turnstiles at the park.

Can I change the registered name after an Annual Pass is purchased?

Yes, but name changes made to unused Annual Passes must be made by the Admissions team at the park when you get your pass processed. Once an Annual Pass has been processed, the name on the pass cannot be changed.

What if I cannot print my ticket(s)?

Please try the following:

Try using a different Internet browser.
Be sure to read your email receipt for complete instructions.
Check to make sure your printer is plugged in, properly connected and turned on.
Make sure that all color and black ink cartridges contain ink and are working properly. (If you are not sure that you have ink, please print a test page such as an email or a photograph.)

If you are still unable to print your tickets, please go to the Advanced Ticket Collection building at the park on the day of your visit. The Admissions team will be able to look up your order and print your tickets for you.

You will need to provide the following:

Photo ID (or name and post code of the purchaser for the order).
If available, your email receipt or your order confirmation number.

What if I lose my ticket/Season Pass?

For Print@Home ticket, please reprint your tickets by following the instructions in your email receipt.

You may also have the Admissions team at the Park reprint your ticket/pass on the day of your visit. (A fee applies to replace lost Passes.)

You will need to bring the following:

Photo ID (or name and post code of the purchaser for the order).
If available, your email receipt or your order confirmation number.

Can I pick up my Print@Home ticket(s) at the park?

A “Collect at Attraction” option is available at this time. If you are unable to print your tickets, please go to the Advanced Ticket Collection building at the park on the day of your visit where the Admissions team will be able to look up your order and print your tickets for you.

You will need to provide the following:

Photo ID (or name and post code of the purchaser for the order).
If available, your email receipt or your order confirmation number.

Do tickets have an expiration date?

Date–specific tickets are valid only on the specific dates shown.

Can I change my visit date once booked?

All tickets are non–refundable and non–transferable.

What is the refund policy for tickets?

Tickets, Annual Passes and vouchers are non–refundable and non–transferable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase.

What if I made a mistake when ordering items from this site?

Please note:

Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.
Technical Support Agents cannot process a refund under any circumstances.

What should I do if I can't complete the order because I don't know all of the information about the pass holder?

You must have all of the information necessary to complete the online order.

What if I cannot find the help I need in the frequently asked questions?

Technical Support is available by telephone 24 hours per day, 7 days per week.

Technical Support Agents cannot provide park specific information such as hours of operation.
Technical Support Agents cannot provide detailed information about the entitlements associated with tickets and passes.
Technical Support Agents cannot provide detailed information about events.
Technical Support Agents cannot approve or process refunds under any circumstances.

If you wish to speak with a Technical Support Agent, please call 407-261-4291